HIE Consulting & Expertise


The AIM team has hands on, real world statewide and regional health information exchange (HIE) planning, implementation, operations and financing experience. Our team has developed from the ground up – from planning to operations – HIEs in Delaware, Mississippi and California. We have provided strategic planning, operational development and implementation support to HIEs in Arizona, Michigan, North Carolina, Illinois and Oregon, among others. Our expertise is grounded in grass roots efforts that build interest, trust, buy-in and consensus among competing yet collaborating organizations to achieve meaningful HIE.


How Can Advances in Management Help My Health Information Exchange?

AIM staff have managed HIEs and have a practical understanding of the political, operational and financing challenges that face these organizations. We have overcome these challenges and can help your HIE do the same. Unlike other consulting firms, the AIM team has managed the day-to-day operations of sustainable HIE. Projects that we have supported are looked upon as national and regional leaders and are sought after by other HIEs for advice and lessons learned. AIM’s core capabilities and client services include:


Strategic and Operational Planning

AIM has helped numerous start-up and seasoned organizations establish strong strategic and operational plans. This process includes:

  • Environmental Analysis
  • Stakeholder Engagement
  • Functional and Technical Planning
  • Financial, Resource and Operational Planning
  • System Requirements Development, Vendor Selection and Contract Negotiation

Project Management

Our team is nationally known for its successful HIE development and management in both large and small states, rural and urban environments. The AIM team provides:
  • Facilitation and Coordination Among Data Exchange Participants
  • Vendor Negotiations and Management
  • Project Milestone and Deliverable Tracking and Management
  • System Test Planning and Management
  • Coordination and Facilitation of User Training
  • Executive Advisement and Leadership

Organizational Development

A strong organizational structure is imperative to successful and sustainable HIE operations. AIM’s demonstrated experience with developing HIE organizational infrastructure and operations from the ground up, includes:
  • Developing Business and Operational Plans
  • Developing and Facilitating Committees
  • Developing Staffing and Resource Allocation Plans
  • Developing Policies and Procedures
  • Supporting Executive Leadership

Financial Planning and Sustainability

AIM provides services that address all of the components for establishing sound financial viability. These offerings include:
  • Developing Annual Budgets and Fiscal Reporting
  • Defining Stakeholder Based Value Propositions
  • Developing and Executing a Diverse Revenue and Sustainability Model
  • Facilitating and Securing Commitment from Funding Sources
  • Establishing Financial Policies and Procedures
  • Grant Writing

Marketing and User Adoption

Our services to support HIE business development are proven and have resulted in widespread adoption and use of HIE services among community providers, healthcare agencies and other healthcare facilities and organizations who benefit from and contribute information for robust and sustainable HIE. These services include:
  • Developing and Executing Marketing and Communications Plans
  • Promoting and Facilitating User Adoption
  • Defining Barriers to Adoption and Developing Solutions
  • Developing Staffing and Resource Allocation Plans

Privacy and Security

Ensuring the HIE is a trusted environment that engenders confidence among patients/consumers and providers of health care is paramount to community support and adoption of HIE services. AIM has extensive experience developing privacy and security policies and procedures. These services include:
  • Reviewing and Deciphering Applicable Privacy Laws
  • Developing Tools for Consistent Application of the Laws
  • Engaging Providers and Consumers in Policy Development and Communications
  • Building Consensus for Privacy and Security Solutions
  • Drafting Policies and Procedures Founded in State and Federal Laws
  • Developing Communications and Educational Materials and Activities

Contact Us for a Free Assessment of Your HIE Strategy

We will review your current HIE plan and strategy and recommend methods to enhance your opportunities for growth and long-term viability.

Sarah Matthews
Vice President, Client Services
Phone: (302) 645-1490 Ext. 2
Sarah@aim2bbest.com